Refund & Cancellation Policy
Last Updated: 06-03-2025 05:47:14
Welcome to Anand Master Ji. This policy explains the terms under which refunds and cancellations are processed for orders placed through our website.
1. Order Cancellation Policy
1.1 Cancellation by Customer
You may cancel your order before it has been processed for shipping. To request a cancellation:
- Log in to your account and navigate to My Orders
- Click on "Cancel Order" if the option is available
- Or email us at support@anandmasterji.com within 24 hours of placing your order
If your order has already shipped, it cannot be canceled. You may initiate a return after delivery.
1.2 Cancellation by Us
We reserve the right to cancel orders in case of:
- Payment issues (e.g., fraud detection, payment failure)
- Stock unavailability
- Incorrect pricing due to technical errors
If we cancel your order, a full refund will be issued.
2. Return & Refund Policy
2.1 Eligibility for Returns
You can return items within 15 days of delivery if they meet the following conditions:
- The item is unused and in its original packaging
- All accessories, tags, and manuals are included
- Proof of purchase (order receipt) is provided
2.2 Non-Returnable Items
The following items are non-returnable:
- Digital products (e.g., software product keys, e-books)
- Gift cards and promotional vouchers
- Personalized or custom-made items
- Health & hygiene products (e.g., cosmetics, innerwear) unless sealed
2.3 Return Process
To initiate a return, follow these steps:
- Go to Return Center and submit a return request
- Package the item securely
- Ship the item to our return center (address provided in confirmation email)
- After receiving the item, we will inspect and process the refund
2.4 Refund Processing Time
Refunds will be issued using the original payment method:
- Credit/Debit Card: 5-7 business days
- Bank Transfer: 7-10 business days
- Wallet/Store Credit: Within 24 hours
If you do not receive a refund within the specified timeframe, please contact our support team.
3. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank statement
- Contact your credit card company (it may take some time to process)
- If you still have issues, email us at support@anandmasterji.com
4. Exchange Policy
We allow exchanges only for defective or damaged items. If you need to exchange a product, email us at support@anandmasterji.com with pictures of the item.
5. Shipping Costs for Returns
Customers are responsible for return shipping costs unless:
- The item was damaged or incorrect
- The return is due to our error
In such cases, we will provide a prepaid shipping label.
6. Dispute Resolution
If you are unhappy with our refund decision, you can escalate your case to:
- Customer Dispute Resolution Center
- Consumer Protection Agency (for your region)
7. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted with a new effective date.
8. Contact Us
For any refund or cancellation inquiries, reach out to us at:
Email: support@anandmasterji.com
Phone: +91-84395 01846
Address: House No.: 2 Sugar Mill Road Near Swaraj Tractor Service Centre BDS Nagar Rampur UTTAR PRADESH 244901