Returns, Cancellations & Refunds
Anand Master Ji Return & Refund Policy
This policy explains when an order may be canceled, how return-review requests are handled, what evidence may be needed for damaged or incorrect deliveries, and how refund timing can vary depending on payment method, verification, and fulfillment stage.
1. Order Cancellation
When self-service cancellation is allowed
Orders can generally be canceled by the customer only while the order status remains pending or processing.
Once the order has moved beyond that stage, including packing, dispatch, shipment handoff, or delivery progression, online cancellation may no longer be available.
If cancellation is blocked because fulfillment has advanced, you may still contact support for guidance, but approval is not guaranteed.
2. Eligible Return Scenarios
When a return or refund review may be considered
Damaged on delivery
Items that arrive visibly damaged, broken, leaking, or materially defective may be reviewed for return, replacement, or refund support.
Wrong or incomplete shipment
If you receive the wrong item, a missing component, or materially different product variation, contact support with package and product photos.
Operational approval
Some returns may require inspection, serial-number match, packaging review, or courier confirmation before approval is granted.
3. Reporting Window
How quickly issues should be raised
Return or damage concerns should be reported as soon as reasonably possible after delivery so the package condition, order state, and courier record can be checked.
Delays in reporting may reduce our ability to validate claims, especially when packaging has been discarded, the product has been used extensively, or evidence is unavailable.
Always share your order number, account email, contact phone, and clear supporting photos or videos when opening a claim.
4. Non-Returnable Situations
Cases that may be rejected
Used or altered goods
Products showing misuse, physical alteration, missing accessories, broken seals, or heavy post-delivery wear may be declined.
Final-sale categories
Some hygiene-sensitive, personalized, perishable, downloadable, or explicitly non-returnable items may not qualify for return.
Unsupported claims
Requests without credible evidence, with mismatched serial information, or after substantial delay may be rejected.
Policy abuse
Repeated false claims, refund misuse, or suspicious behavior may lead to denial, account restriction, or additional verification.
5. Inspection & Pickup
How approved cases are verified
Approved return requests may require remote review, courier pickup, or product inspection before the case is finalized.
Keep the original item, packaging, invoice copy, tags, and accessories available until the request is resolved.
If the returned item does not match the reported issue or fails inspection, the request may be declined and the item may be sent back.
6. Refund Timelines
When approved refunds are completed
Once a cancellation or return is approved, refund initiation timing can depend on payment status, inspection completion, and banking or gateway processing cycles.
Online payments are typically returned to the original payment source where available, though posting time may depend on the payment provider and issuing bank.
If additional verification is required for security, compliance, or bank routing reasons, refund completion may take longer than the initial approval notice.
Need Return Help?
Open a support case with the right details
Phone
+91 99715 07333
Include
Order number, registered email, photos of the product and packaging, and a clear explanation of the issue.
Important note
Do not discard packaging or accessories until the return, replacement, or refund review is complete.
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